Terms & Conditions

Last updated: June 2025

1. Acceptance of Terms

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (T&Cs). If you do not agree to these T&Cs, you must not use or access the Platform.

2. Eligibility

Users must be capable of forming a legally binding contract. Stores must be legally registered businesses in Sri Lanka with valid licenses to operate.

3. How Mobical Works

Mobical acts as an intermediary marketplace connecting customers with stores. Customers can browse products listed by stores and make a reservation for a product by paying a non-refundable reservation fee through the Platform.

Key Process:

  • Customer pays reservation fee → gets MobiCode & invoice
  • Customer presents MobiCode at store & pays remaining balance
  • Mobical is not a party to the final sale

5. Reservation Fees & Payments

  • Customers pay only the reservation fee (no additional charges)
  • Balance payment is made directly to the store upon pickup
  • Mobical does not handle or guarantee balance payments

6. Refunds & Cancellations

Customer Cancels

Reservation fee is non-refundable if the customer fails to complete the transaction by expiry date.

Store Cancels

Full refund if product becomes unavailable (store must notify promptly).

Refunds processed within 24 hours to the original payment method.

7. Customer Obligations

  • Provide accurate personal/contact information
  • Review reservation details before confirming
  • Present MobiCode & invoice at store
  • Complete pickup & balance payment by expiry date
  • Inspect product before final payment

8. Product Quality & Warranty

Important: Mobical is not the seller. Product quality, warranty, and after-sales service are the store's responsibility.

Disputes must be resolved directly between customer and store.

9. Reviews & Feedback

Customers may submit honest reviews after transactions. Mobical reserves the right to remove offensive/misleading content.

10. Intellectual Property

All platform content is protected by IP laws. Stores grant Mobical a license to use their product images/descriptions.

11. Disclaimer of Warranties

Platform provided "as is". Mobical does not guarantee accuracy, completeness, or uninterrupted service.

12. Limitation of Liability

Mobical is not liable for indirect damages, product issues, or third-party conduct on the platform.

13. Indemnification

You agree to indemnify Mobical against claims arising from your use of the platform or violation of these T&Cs.

14. Privacy Policy

Your use is governed by our Privacy Policy, which outlines how we handle your personal information.

15. Governing Law

These T&Cs are governed by Sri Lankan law. Disputes resolved via arbitration in Colombo.

16. Modifications

Mobical may update these T&Cs with reasonable notice. Continued use constitutes acceptance.

By using Mobical, you agree to these Terms & Conditions

Last updated: June 2025